- **key responsibilities:**
1. customer relationship: building and maintaining positive relationships with customers to ensure satisfaction and loyalty.
2. customer care: providing excellent care and support to customers, addressing their inquiries and concerns promptly and effectively.
3. customer handling: managing customer interactions professionally and efficiently, whether through calls, emails, or online chats.
4. customer management: keeping track of customer interactions, feedback, and issues to improve services and processes.
- **required skills and expectations:**
1. good communication skills: clear and effective communication with customers is essential for building trust and resolving issues.
2. problem-solving abilities: being able to think quickly on your feet and find solutions to customer problems is crucial.
3. patience and empathy: dealing with customers can sometimes be challenging, so having patience and understanding is important.
4. attention to detail: recording and documenting customer information accurately is vital for providing personalized service.
5. tech-savvy: comfortable using technology and familiar with basic software tools for communication and data management.
Experience
0 - 1 Years
No. of Openings
7
Education
12th Pass, I.T.I., B.Com, BDS, Bachelor of Hotel Management, B.Pharma, B.Sc, B.E, B.Tech, Post Graduate Diploma
Role
Customer Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Part Time (Night Shift)
Work Location Type
Work from Home