Yugal Tech Academy

Gomti Nagar, Lucknow

- **Key Responsibilities:**1. Customer Relationship: Building and maintaining positive relationships with customers to ensure satisfaction and loyalty.2. Customer Care: Providing excellent care and support to customers, addressing their inquiries and concerns promptly and effectively.3. Customer Handling: Managing customer interactions professionally and efficiently, whether through calls, emails, or online chats.4. Customer Management: Keeping track of customer interactions, feedback, and issues to improve services and processes.- **Required Skills and Expectations:**1. Good communication skills: Clear and effective communication with customers is essential for building trust and resolving issues.2. Problem-solving abilities: Being able to think quickly on your feet and find solutions to customer problems is crucial.3. Patience and empathy: Dealing with customers can sometimes be challenging, so having patience and understanding is important.4. Attention to detail: Recording and documenting customer information accurately is vital for providing personalized service.5. Tech-savvy: Comfortable using technology and familiar with basic software tools for communication and data management.