Customer Relationship Officer (1-2 Years)

We are looking for a Customer Relationship Officer in Patna, India, with 1 to 2 years of experience. This role involves interacting with customers and building strong, lasting relationships to enhance their experience and satisfaction.

Key Responsibilities:

1. **Customer Engagement**: Communicate with customers to understand their needs and concerns. Provide timely responses to inquiries to ensure a positive experience.

2. **Problem Resolution**: Address customer complaints and issues effectively. Utilize problem-solving skills to find solutions and ensure customer satisfaction.

3. **Feedback Collection**: Gather customer feedback and suggestions. Analyze this information to help improve products and services offered.

4. **Database Management**: Maintain accurate and updated customer records. Ensure that all customer interactions are documented for future reference.

5. **Sales Support**: Assist in the upselling of products and services based on customer needs. Help the sales team to identify potential opportunities.

Required Skills and Expectations:

The ideal candidate will possess a graduate degree and have 1 to 2 years of experience in customer service or a related field. Strong communication skills are essential, as well as a friendly and approachable demeanor. Candidates should be proficient in problem-solving and able to work under pressure. Familiarity with customer relationship management (CRM) software is a plus. A commitment to providing excellent customer service and the ability to handle multiple tasks concurrently is expected.

• Experience

  1 - 2 Years

• No. of Openings

  30

• Education

  Graduate (B.A, B.Com, B.Sc)

• Role

  Customer Relationship Officer

• Industry Type

  Telecom / ISP

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face Interview Location

  National Manpower Staffing Services Pvt. Ltd Ram Krishna Nagar Bypass Road Near HDFC Bank Patna 27.