Trenet Consultant Services Pvt Ltd

Hanuman Nagar, Patna

We are looking for a Customer Relationship Officer in Patna, India, with 1 to 2 years of experience. This role involves interacting with customers and building strong, lasting relationships to enhance their experience and satisfaction.Key Responsibilities:1. **Customer Engagement**: Communicate with customers to understand their needs and concerns. Provide timely responses to inquiries to ensure a positive experience.2. **Problem Resolution**: Address customer complaints and issues effectively. Utilize problem-solving skills to find solutions and ensure customer satisfaction.3. **Feedback Collection**: Gather customer feedback and suggestions. Analyze this information to help improve products and services offered.4. **Database Management**: Maintain accurate and updated customer records. Ensure that all customer interactions are documented for future reference.5. **Sales Support**: Assist in the upselling of products and services based on customer needs. Help the sales team to identify potential opportunities.Required Skills and Expectations:The ideal candidate will possess a graduate degree and have 1 to 2 years of experience in customer service or a related field. Strong communication skills are essential, as well as a friendly and approachable demeanor. Candidates should be proficient in problem-solving and able to work under pressure. Familiarity with customer relationship management (CRM) software is a plus. A commitment to providing excellent customer service and the ability to handle multiple tasks concurrently is expected.

Responsibilities: Handling customer queries, resolving issues, generating sales leads, and managing store operations. And Excellent communication, customer empathy, sales orientation, and familiarity with digital tools.

cooking knowledge in indian food.

We are looking to hire an experienced back office executive to join our busy back office team. As a back office executive, you will be reporting to the back office manager and assisting with various administrative duties. This includes data management, project processing, market research, data analysis, finances, and administrative duties.To ensure success as a back office executive, you should have extensive experience in office management, the ability to work as part of a team, and the ability to respond quickly to requests from management. Ultimately, a top-class back office executive works quickly and efficiently to provide reliable support for management and the front office team.Back Office Executive Responsibilities:Performing market research.Gathering and processing research data.Performing basic admin duties including printing, sending emails, and ordering office supplies.Assisting and coordinating with the sales team.Assisting the Front Office team.Assisting with inventory control.Organizing staff meetings and updating calendars.Processing company receipts, invoices, and bills.Assisting and supporting management.Back Office Executive Requirements:Bachelors degree in business administration or similar field.Previous work experience as an Office Executive.Excellent organizational skills.Knowledge of computer operating systems and MS Office software.Working knowledge of CRM platforms.Ability to work as part of a team.High-level written and verbal communication skills.Basic knowledge of financial and accounting software.Familiarity with market research techniques.