Customer Relationship Manager

Responsibilities:

• Building and maintaining profitable relationships with key customers.

• Overseeing the relationship with customers handled by your team.

• Resolving customer complaints quickly and efficiently.

• Keeping customers updated on the latest products in order to increase sales.

• Meeting with managers in the organization to plan strategically.

• Expanding the customer base by upselling and cross-selling.

• Understanding key customer individual needs and addressing these.

• Conducting business reviews using CRM programs.

• Knowing your competition and strategizing accordingly.

Requirements:

• A bachelor’s degree in administration, sales or a related field.

• Work experience 2 to 5 years

• Excellent interpersonal and communication skills

• Proficient in all Microsoft applications.

• Superior product knowledge.

• A team player with leadership skills.

• Maintain a positive attitude focused on customer satisfaction

• Experience

  2 - 5 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office