Looking For Customer Relationship Manager (Female)

Shri Sirisha Auto Pvt. Ltd.

4 - 5 Years
1 Openings
1.5 - 2.0 Lac/Yr
Posted today
Face-to-Face interview
Alampur, Howrah

Key Skills

Customer Relationship Customer Service Customer Support MS CRM

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Job Description

We are looking for a dedicated Customer Relationship Manager to strengthen our connections with clients in Alampur, Howrah. The ideal candidate will have 4 to 5 years of experience and a passion for enhancing customer satisfaction.

Key Responsibilities:

- **Client Interaction:** Engage with clients to understand their needs, provide guidance, and solve any issues they may face. This fosters a strong relationship and encourages client loyalty.

- **Account Management:** Oversee client accounts, ensuring all services are delivered effectively. Regularly review account performance and identify opportunities for upselling or cross-selling our products or services.

- **Feedback Collection:** Actively gather client feedback to understand their satisfaction levels and areas for improvement. This helps us continuously enhance our offerings.

- **Reporting:** Prepare regular reports on client interactions and service performance. This information helps management assess relationship strategies and make informed decisions.

Required Skills and Expectations:

The ideal candidate should possess strong communication and interpersonal skills, enabling effective interactions with clients. Proven problem-solving abilities are essential for addressing client concerns promptly. A keen understanding of customer needs and the ability to analyze feedback to drive improvements are also important. The candidate should be detail-oriented, organized, and capable of managing multiple client accounts simultaneously. A graduate degree is required, and proficiency in using customer relationship software will be an advantage. Female candidates are encouraged to apply for this full-time office-based position.