Customer Care Manager (Female Only)

Heritage Motors Mumbai Pvt Ltd

job summary:

we are looking for a dynamic and customer-oriented customer relationship manager (female) to join our tata motors dealership in panvel. the ideal candidate will be responsible for managing the end-to-end customer experience, ensuring high levels of customer satisfaction, and maintaining long-term relationships with our valued clients.

key responsibilities:

customer handling:

greet walk-in customers and assist them with queries related to tata vehicles.

understand customer needs and provide guidance on available models, features, and finance options.

maintain a positive, empathetic, and professional attitude toward customers at all times.

relationship management:

build and maintain strong, long-term customer relationships to drive repeat business.

follow up with potential and existing customers post-visit and post-delivery.

handle customer feedback, concerns, or complaints efficiently and professionally.

.

requirements:

female candidates only (as per showroom's team diversity goals).

graduate in any discipline (preferred: bba, bcom, or similar).

1 - 3 years of experience in customer service, relationship management, or front-office roles. freshers with good communication skills can also apply.

excellent communication and interpersonal skills in english, hindi, and marathi.

pleasant personality with a customer-first attitude.

proficiency in ms office and crm tools is a plus.

coordination:

coordinate with sales, service, and delivery teams to ensure smooth customer experience.

update customer records in crm software and manage follow-up schedules.

ensure timely delivery of vehicles and documentation.

after-sales support:

schedule service reminders, insurance renewals, and other customer touchpoints.

share offers, promotions, and upgrades with existing customers.

contact: rajratna salve hr ()

• Experience

  4 - 10 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Customer Care Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  panvel