Customer Care Manager (Female Only)

Job Summary:

We are looking for a dynamic and customer-oriented Customer Relationship Manager (Female) to join our Tata Motors dealership in Panvel. The ideal candidate will be responsible for managing the end-to-end customer experience, ensuring high levels of customer satisfaction, and maintaining long-term relationships with our valued clients.

Key Responsibilities:

Customer Handling:

Greet walk-in customers and assist them with queries related to Tata vehicles.

Understand customer needs and provide guidance on available models, features, and finance options.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Relationship Management:

Build and maintain strong, long-term customer relationships to drive repeat business.

Follow up with potential and existing customers post-visit and post-delivery.

Handle customer feedback, concerns, or complaints efficiently and professionally.

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Requirements:

Female candidates only (as per showroom's team diversity goals).

Graduate in any discipline (preferred: BBA, BCom, or similar).

1 - 3 years of experience in customer service, relationship management, or front-office roles. Freshers with good communication skills can also apply.

Excellent communication and interpersonal skills in English, Hindi, and Marathi.

Pleasant personality with a customer-first attitude.

Proficiency in MS Office and CRM tools is a plus.

Coordination:

Coordinate with sales, service, and delivery teams to ensure smooth customer experience.

Update customer records in CRM software and manage follow-up schedules.

Ensure timely delivery of vehicles and documentation.

After-Sales Support:

Schedule service reminders, insurance renewals, and other customer touchpoints.

Share offers, promotions, and upgrades with existing customers.

Contact: Rajratna Salve HR ()

• Experience

  4 - 10 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Customer Care Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  panvel