Heritage Motors Mumbai Pvt Ltd

New Panvel, Navi Mumbai

Job Summary:We are looking for a dynamic and customer-oriented Customer Relationship Manager (Female) to join our Tata Motors dealership in Panvel. The ideal candidate will be responsible for managing the end-to-end customer experience, ensuring high levels of customer satisfaction, and maintaining long-term relationships with our valued clients.Key Responsibilities:Customer Handling:Greet walk-in customers and assist them with queries related to Tata vehicles.Understand customer needs and provide guidance on available models, features, and finance options.Maintain a positive, empathetic, and professional attitude toward customers at all times.Relationship Management:Build and maintain strong, long-term customer relationships to drive repeat business.Follow up with potential and existing customers post-visit and post-delivery.Handle customer feedback, concerns, or complaints efficiently and professionally..Requirements:Female candidates only (as per showroom's team diversity goals).Graduate in any discipline (preferred: BBA, BCom, or similar).1 - 3 years of experience in customer service, relationship management, or front-office roles. Freshers with good communication skills can also apply.Excellent communication and interpersonal skills in English, Hindi, and Marathi.Pleasant personality with a customer-first attitude.Proficiency in MS Office and CRM tools is a plus.Coordination:Coordinate with sales, service, and delivery teams to ensure smooth customer experience.Update customer records in CRM software and manage follow-up schedules.Ensure timely delivery of vehicles and documentation.After-Sales Support:Schedule service reminders, insurance renewals, and other customer touchpoints.Share offers, promotions, and upgrades with existing customers.Contact: Rajratna Salve HR (70558871437)

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