€¢ Manage large amounts of incoming calls
€¢ Generate sales leads and fix property visits.
€¢ Identify and assess customers€™ needs to achieve satisfaction
€¢ Build sustainable relationships and trust with customer accounts through open and interactive communication
€¢ Provide accurate, valid and complete information by using the right methods/tools
€¢ Meet personal/customer service team sales targets and call handling quotas
€¢ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
€¢ Keep records of customer interactions, process customer accounts and file documents
€¢ Follow communication procedures, guidelines and policies.