Customer Care Executive

Salad days

responsibilities

ensuring company page on all the aggregators and website are always on during operational hours

switching on/off of products as per availability(as updated by dispatch managers)

ensuring self delivery option is on

attend to calls from customers & aggregators.

identify and assess customers’ needs to achieve satisfaction by customization or any special requests

to identify any fake orders and intimate dispatch managers

identify and cancel , out of zone orders

checking and updating issues related with aggregators

provide accurate, valid and complete information to management by using the right methods/tools(closing reports/complaint matrix/feedbacks)

handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

follow communication procedures, guidelines and policies

take the extra mile to engage customers

regular feedback .for new and regular customer(daily 5 customer per unit)

thorough knowldege of menu

skills

fluent in english & hindi, soft /people skills

patient, empathetic, and passionately communicative. love to talk.

problem-solving attitude

telehone etiquette

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Secondary School

• Role

  Customer Care Executive

• Industry Type

  FMCG / Food / Beverages

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office