Customer Care Executive

Responsibilities

Ensuring company page on all the aggregators and website are always on during operational hours

Switching on/off of products as per availability(as updated by Dispatch managers)

Ensuring self delivery option is on

Attend to calls from customers & aggregators.

Identify and assess customers’ needs to achieve satisfaction by customization or any special requests

To identify any fake orders and intimate dispatch managers

Identify and cancel , out of zone orders

Checking and updating issues related with aggregators

Provide accurate, valid and complete information to management by using the right methods/tools(Closing reports/Complaint matrix/Feedbacks)

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

regular feedback .for new and regular customer(daily 5 customer per unit)

Thorough knowldege of menu

Skills

Fluent in English & Hindi, Soft /People skills

Patient, empathetic, and passionately communicative. Love to talk.

Problem-solving attitude

Telehone etiquette

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  10th Pass

• Role

  Customer Care Executive

• Industry Type

  FMCG / Retail / Food / Beverages

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office