ResponsibilitiesEnsuring company page on all the aggregators and website are always on during operational hoursSwitching on/off of products as per availability(as updated by Dispatch managers)Ensuring self delivery option is onAttend to calls from customers & aggregators.Identify and assess customers needs to achieve satisfaction by customization or any special requestsTo identify any fake orders and intimate dispatch managersIdentify and cancel , out of zone ordersChecking and updating issues related with aggregatorsProvide accurate, valid and complete information to management by using the right methods/tools(Closing reports/Complaint matrix/Feedbacks)Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines and policiesTake the extra mile to engage customersregular feedback .for new and regular customer(daily 5 customer per unit)Thorough knowldege of menuSkillsFluent in English & Hindi, Soft /People skillsPatient, empathetic, and passionately communicative. Love to talk.Problem-solving attitudeTelehone etiquette