Customer Care Executive

Cogenthub Private Ltd

designation: customer care executive and senior customer care executives

responsibilities

• manage large amounts of outbound calls in a timely manner

• identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• seize opportunities to upsell products when they arise

• build sustainable relationships and engage customers by taking the extra mile

• meet personal/team qualitative and quantitative targets

requirements and skills

• previous experience in a customer support role

• strong phone and verbal communication skills along with active listening

• familiarity with crm systems and practices

• should have good convincing skills, be energetic and presentable

process:

• australia energy

• uk telecom

• uk survey

• us – ed tech

shift timing: australia energy 5:00 am to 2:00 pm and at day light savings timings will be 5:30 am to 2:30 pm (pick up provided)

uk timings: 2:00 pm to 11:00 pm (drop provided)

us timings: 9 pm to 6 am (drop provided)

working days: monday to friday

salary: 12k to 17k in hand (depending upon the experience)

experience: fresher (with excellent communication skills) to 3 years

benefits:

• pf & esic facilities

• lucrative incentive structure

• on time salary

• pick & drop facilities available

• Experience

  1 - 3 Years

• No. of Openings

  20

• Education

  Higher Secondary

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office