Customer Care Executive

Cogenthub Private Ltd

Designation: Customer Care Executive and Senior Customer care Executives

Responsibilities

Manage large amounts of outbound calls in a timely manner

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Meet personal/team qualitative and quantitative targets

Requirements and skills

Previous experience in a customer support role

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Should have good convincing skills, be energetic and presentable

Process:

Australia Energy

UK Telecom

UK Survey

Us Ed Tech

Shift Timing: Australia Energy 5:00 am to 2:00 pm and at Day light Savings timings will be 5:30 am to 2:30 pm (Pick UP Provided)

UK Timings: 2:00 pm to 11:00 pm (Drop Provided)

US Timings: 9 pm to 6 am (Drop Provided)

Working Days: Monday to Friday

Salary: 12k to 17k in hand (Depending upon the experience)

Experience: Fresher (with excellent communication skills) to 3 years

Benefits:

PF & ESIC Facilities

Lucrative Incentive Structure

On time salary

Pick & Drop facilities Available

Experience : 1 - 3 Years

No. of Openings : 20

Education : Higher Secondary

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India