Customer Care Executive

bigbdry private limited

• customer service responsibilities list:

• manage large amounts of incoming phone calls

• generate sales leads

• identify and assess customers’ needs to achieve satisfaction

• build sustainable relationships and trust with customer accounts through open and interactive communication

• provide accurate, valid and complete information by using the right methods/tools

• meet personal/customer service team sales targets and call handling quotas

• handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• keep records of customer interactions, process customer accounts and file documents

• follow communication procedures, guidelines and policies

• take the extra mile to engage customers

requirements:

• proven customer support experience or experience as a client service representative

• track record of over-achieving quota

• strong phone contact handling skills and active listening

• familiarity with crm systems and practices

• customer orientation and ability to adapt/respond to different types of characters

• excellent communication and presentation skills

• ability to multi-task, prioritize, and manage time effectively

• high school diploma

• Experience

  1 - 3 Years

• No. of Openings

  4

• Education

  B.A, B.B.A, B.C.A, B.Com, M.B.A/PGDM, M.Com

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office