Customer Care Executive

Provilac

Roles and Responsibilities:

Help customers with technical & billing related queries

Reply and manage customer support ticket on our Support Desk

Reply to customers emails

Manage large amounts of incoming phone calls

Coordinate with other teams to make sure customer queries are resolved; provide consultation to potential & interested clients.

Keep records of customer interactions, process customer accounts, and file documents.

Convince Customer to purchase product

Help them to choose product

Desired Candidate Profile :

The candidate has to be fluent in English, Hindi, and Marathi.(Telugu Preferred)

Required Candidate profile:

Proven customer support experience or experience as a Client Service Representative

Excellent English/Telugu language skills

Should have own two wheeler/car.

Should have good work ethics and follow ups.

Ability to convince and convert leads into customers.

Providing complete information to clients.

A peoples person and a ready go- getter.

Analytical bent of mind and strong judgmental attributes.

Perks and Benefits

Provident Fund

Experience : 1 - 5 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Customer Care Executive

Industry Type : Agriculture / Dairy

Gender : [ Male / Female ]

Job Country : India