Provilac

Mukund Nagar, Pune

Roles and Responsibilities: Help customers with technical & billing related queriesReply and manage customer support ticket on our Support DeskReply to customers emailsManage large amounts of incoming phone callsCoordinate with other teams to make sure customer queries are resolved; provide consultation to potential & interested clients.Keep records of customer interactions, process customer accounts, and file documents. Convince Customer to purchase productHelp them to choose productDesired Candidate Profile :The candidate has to be fluent in English, Hindi, and Marathi.(Telugu Preferred)Required Candidate profile:Proven customer support experience or experience as a Client Service RepresentativeExcellent English/Telugu language skillsShould have own two wheeler/car.Should have good work ethics and follow ups.Ability to convince and convert leads into customers.Providing complete information to clients.A peoples person and a ready go- getter.Analytical bent of mind and strong judgmental attributes.Perks and Benefits Provident Fund