Customer Relationship Customer Care Customer Support Voice Process Customer Service Operations CSE
Roles & Responsibilities
- Ability to communicate complex issues in a friendly and easy to understand format
Significant attention to detail
- To proactively identify opportunities to improve the service performance and inform
- Respond to inbound Luxury calls and effectively consult customers or prospective
customers regarding products.
- Responsible to effectively handle customer calls and provide appropriate level of
service and issue resolution according to company guidelines while providing a
superior customer experience.
- Appropriately escalate customer issues as and when necessary according to
- To complete & meet all customers' requests as per defined guidelines
- Ensure FTR on calls and provide end to end resolution to avoid repeat calls from
- Minimum of 3 years of experience as a Customer Service Representative in a 24x7
contact center environment
- Desirable would be an E-commerce experience.
- Excellent communication skills
Qualification Required: -
* Any Graduate/Post Graduate
Conneqt business solutions
krimson square building, 2nd floor, above Vishal mega mart
Roopena agrahara, Bengaluru-68