Customer Care Executive

Conneqt business solutions

Roles & Responsibilities

- Ability to communicate complex issues in a friendly and easy to understand format

Significant attention to detail

- To proactively identify opportunities to improve the service performance and inform

immediate Supervisor.

- Respond to inbound Luxury calls and effectively consult customers or prospective

customers regarding products.

- Responsible to effectively handle customer calls and provide appropriate level of

service and issue resolution according to company guidelines while providing a

superior customer experience.

- Appropriately escalate customer issues as and when necessary according to

guidelines.

- To complete & meet all customers' requests as per defined guidelines

- Ensure FTR on calls and provide end to end resolution to avoid repeat calls from

customers.

Experience/Skill Set:

- Minimum of 3 years of experience as a Customer Service Representative in a 24x7

contact center environment

- Desirable would be an E-commerce experience.

- Excellent communication skills

Qualification Required: -

* Any Graduate/Post Graduate

***Direct Walk-in-interview***

Conneqt business solutions

krimson square building, 2nd floor, above Vishal mega mart

Roopena agrahara, Bengaluru-68