Job Description: - Communicate Directly with Customers Via Phone (inbound and Outbound), Live- Chat, and Email. - Respond Promptly to Customer Inquiries, Resolving Customer Issues Before, During, and After the Commute Experience. - Communicate and Coordinate Workflow with a Team - Maintaining a Positive & Empathetic Attitude Toward Customers At all Times. - Keen About Knowing Our Business and Related Updates Inside and Out to Facilitate Customer-centricity. - Passionate About Providing Hospitality to Every Stakeholder - Strives to Uplift the Cityflo Experience - Work from Office ( Monday to Friday ) - Preferred Languages: English, Hindi ( Optional: Telugu ) Perks Working At Cityflo - Day Shift - 5 Days Working, Fixed Saturday & Sunday Week Off - Work Location - Thane