Cogent E Services Private Limited

Chhani, Vadodara

Job SummaryAn Inbound Domestic Customer Care Executive handles incoming calls from customers within the country, resolving queries, providing information about products/services, and ensuring high customer satisfaction. Key ResponsibilitiesHandle inbound calls from domestic customersProvide accurate product and service informationResolve customer complaints and concerns effectivelyEscalate complex issues to the appropriate departmentMaintain and update customer records in the systemFollow company guidelines and quality standardsAchieve performance targets (call quality, resolution time, customer satisfaction) Required Skills & QualificationsMinimum qualification: 12th Pass / GraduateGood communication skills (Hindi / English / Gujarati)Basic computer knowledgeGood listening and problem-solving skillsAbility to work in rotational shiftsCustomer-focused and positive attitude Experience02 years of experience in customer service or call centerFreshers are welcome to apply Salary12,100 18,000 per month (Depending on experience and performance) HR ContactPhone: 7600269600

Profile- Customer Support ExecutiveQualification- Mini 12th PassComm- Good communication skills in EnglishShift- RotetionalSalary- 16 to 20k