Opening For Customer Relationship Executive

Posh Puppy Technologies Pvt. Ltd.

Key responsibilities of a Customer Relations Executive may include:

- Customer Interaction: They interact with customers through various channels, such as phone, email, chat, or in-person meetings, to address inquiries, resolve issues, and gather feedback.

- Problem Resolution: They work to solve customer problems, complaints, or issues by coordinating with different departments within the company, including sales, marketing, and support.

- Customer Feedback: Collecting and analyzing customer feedback to identify trends, common issues, and areas for improvement. They may use customer relationship management (CRM) software to track customer interactions and feedback.

- Communication: Keeping customers informed about new products, services, or promotions and maintaining a proactive line of communication with them.

- Customer Satisfaction: Measuring and monitoring customer satisfaction, ensuring that customers are happy with their experiences and addressing any dissatisfaction promptly.

- Customer Retention: Developing strategies to retain existing customers by building strong, lasting relationships and offering solutions that meet their needs.

- Cross-Selling and Up-Selling: Identifying opportunities to promote additional products or services to existing customers to increase revenue and customer value.

- Reporting: Preparing reports and presentations for management, summarizing customer feedback, key performance indicators, and trends.

Experience : 0 - 3 Years

No. of Openings : 01

Education : Professional Degree, Any Bachelor Degree

Role : Customer Relationship Executive

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India