Posh Puppy Technologies Pvt. Ltd.

Pune, Maharashtra

Key responsibilities of a Customer Relations Executive may include:- Customer Interaction: They interact with customers through various channels, such as phone, email, chat, or in-person meetings, to address inquiries, resolve issues, and gather feedback.- Problem Resolution: They work to solve customer problems, complaints, or issues by coordinating with different departments within the company, including sales, marketing, and support.- Customer Feedback: Collecting and analyzing customer feedback to identify trends, common issues, and areas for improvement. They may use customer relationship management (CRM) software to track customer interactions and feedback.- Communication: Keeping customers informed about new products, services, or promotions and maintaining a proactive line of communication with them.- Customer Satisfaction: Measuring and monitoring customer satisfaction, ensuring that customers are happy with their experiences and addressing any dissatisfaction promptly.- Customer Retention: Developing strategies to retain existing customers by building strong, lasting relationships and offering solutions that meet their needs.- Cross-Selling and Up-Selling: Identifying opportunities to promote additional products or services to existing customers to increase revenue and customer value.- Reporting: Preparing reports and presentations for management, summarizing customer feedback, key performance indicators, and trends.

Selected intern's day-to-day responsibilities include:1.you are responsible for handling sales over the phone entirely2.You are also responsible for solving questions in regard to the Posh product provided by the company3.Sales representatives are responsible for selling a Posh Products by identifying leads, educating prospects on products through calls and providing existing customers with exceptional support. Sales representatives are either inside or outside sales reps.