CRM Executive

Four Pursuits

Job Description

Will create a database of all customers from the past based on past history

Will take all mobile and landline calls and Whatsapp messages and enter all sales inquiries with customer information in a CRM sheet

Will call customers and inform them about each stage from order received to order fulfilled

Will follow-up on email and phone with customers to check on payment receipts

Order fulfillments:

Any orders received via a website , e commerce platforms

Coordinate with the packaging unit for correct packing and label to be on every package. Coordinating with the shipping aggregator for the packages to be picked up on time

Coordinating with the shipping partners on timely delivery of the products.

Processing all stages of online order fulfilment.

Skills / Expertise Required

Must be polite and speak Hindi and write decent English

Must be able to draft emails to customers about their order status

Must show up to office 6 days a week (Mon - Sat)

Must know how to work with Google Mail, Google Sheets, Google Docs and Google Calendar

Must be self-organised

Must be willing to learn ticketing helpdesk software such as Freshdesk

Good at coordinating among different stakeholders with patience and politeness

Profile

Must be open to travel to Gurgaon or lives in Gurgaon near Udyog Vihar phase 5.

Some BA/MA from Delhi University

Experience : 1 - 3 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : CRM Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India