Four Pursuits

Gurgaon, Haryana

Job DescriptionWill create a database of all customers from the past based on past historyWill take all mobile and landline calls and Whatsapp messages and enter all sales inquiries with customer information in a CRM sheetWill call customers and inform them about each stage from order received to order fulfilledWill follow-up on email and phone with customers to check on payment receiptsOrder fulfillments:Any orders received via a website , e commerce platformsCoordinate with the packaging unit for correct packing and label to be on every package. Coordinating with the shipping aggregator for the packages to be picked up on timeCoordinating with the shipping partners on timely delivery of the products.Processing all stages of online order fulfilment.Skills / Expertise RequiredMust be polite and speak Hindi and write decent EnglishMust be able to draft emails to customers about their order statusMust show up to office 6 days a week (Mon - Sat)Must know how to work with Google Mail, Google Sheets, Google Docs and Google CalendarMust be self-organisedMust be willing to learn ticketing helpdesk software such as FreshdeskGood at coordinating among different stakeholders with patience and politenessProfileMust be open to travel to Gurgaon or lives in Gurgaon near Udyog Vihar phase 5. Some BA/MA from Delhi University