CRM Executive Fresher

Key Responsibilities:

Maintain and update customer database in CRM or MS office system.

Handle & Manage customer inquiries, quotations, orders, complaints and follow-ups.

Track order status and ensure on-time delivery.

Assist to resolve customer complaints related to quality, quantity, or dispatch.

Prepare sales reports, order status reports, and customer feedback reports.

Support the sales team in lead tracking and conversion follow-up.

Maintain strong relationships with distributors, wholesalers, and institutional buyers.

Monitor customer satisfaction and identify opportunities for repeat or cross-sales.

Assist to Marketing department for promotional events, fair, Exhibition etc.

Required Skills:

Good communication and coordination skills in English language.

Knowledge of MS Excel.

Problem-solving ability

Customer-focused attitude

Qualification & Experience:

Graduate in any discipline

03 years experience in CRM / Customer Support / Sales Coordination

Experience in manufacturing industry preferred.

Only female candidate require.

Married Female candidate shall be preferable.

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com, B.Sc)

• Role

  CRM Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  AL18B & AL19, Sector 13, GIDA, Gorakhpur - 273209, Uttar Pradesh, India