Key Responsibilities:
1. Contacting customers: Reach out to customers who have overdue bills or outstanding payments to remind them of their obligations.
2. Negotiating payment terms: Discuss and negotiate payment plans with customers to settle their debts in a timely manner.
3. Maintaining records: Keep detailed records of all customer interactions, payments received, and agreements made for documentation.
4. Following up: Regularly follow up with customers who have promised to make payments to ensure they fulfill their commitments.
5. Reporting: Prepare and submit regular reports on collection activities, progress made, and challenges faced to the supervisor.
Required Skills and Expectations:
1. Strong communication skills: Ability to effectively communicate with customers to discuss payment options and negotiate terms.
2. Persistence: Willingness to follow up consistently with customers to secure payments and resolve outstanding debts.
3. Organization: Capability to maintain accurate records and documentation of all collection activities for reference.
4. Problem-solving skills: Capacity to think critically and find solutions to overcome challenges in the collection process.
5. Professionalism: Conduct all interactions with customers in a courteous and professional manner, maintaining a high level of integrity.