Collection Executive

Excellence Credit Solutions

A Recovery Agent/Collection Executive is primarily responsible for recovering overdue payments from individuals or businesses. This involves contacting debtors, negotiating repayment plans, and maintaining accurate records of all collection activities. The role requires strong communication and negotiation skills to resolve outstanding accounts while adhering to company policies and legal regulations.

Key Responsibilities:

Contacting Debtors:

Reaching out to individuals or businesses with overdue payments via phone, email, or mail to discuss the outstanding debt and negotiate repayment terms.

Negotiating Repayment Plans:

Working with debtors to establish feasible repayment schedules that align with their financial situations and company policies.

Maintaining Records:

Keeping detailed and accurate records of all collection activities, including communication logs, payment agreements, and account statuses.

Resolving Disputes:

Investigating and resolving any discrepancies or disputes related to the debt, ensuring a fair and amicable resolution.

Following Company Policies and Legal Regulations:

Adhering to all relevant company policies and legal requirements regarding debt collection practices.

Meeting Collection Targets:

Achieving assigned collection targets and contributing to the overall reduction of outstanding debt.

Escalating Cases:

Identifying and escalating complex or unresolved cases to the appropriate legal or management teams.

Preparing Reports:

Generating regular reports on collection activities and performance, providing insights into outstanding debts and recovery efforts.

Collaborating with Internal Teams:

Working with other departments, such as sales or customer service, to resolve billing issues and facilitate the recovery process.

Providing Excellent Customer Service:

Maintaining a professional and empathetic approach while interacting with debtors, ensuring a positive experience even in difficult situations.

• Experience

  1 Years

• No. of Openings

  2

• Education

  Higher Secondary, Secondary School, B.A

• Role

  Collection Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  SCO 86 SECTOR 45/C CHANDIGARH