Looking For Client Relationship Officer

Key Responsibilities

Relationship Management & Retention

Primary Point of Contact: Serve as the dedicated liaison for assigned clients, handling all inquiries, requests, and concerns promptly.

Client Onboarding: Guide new clients through the initial setup process, ensuring they understand the product features and service terms.

Retention Strategies: Proactively engage with clients through regular calls or visits to prevent attrition (losing clients to competitors).

Business Growth (Upselling/Cross-selling)

Needs Analysis: Deeply understand the clients business goals to recommend additional products or services that provide value.

Revenue Generation: Meet specific targets for Share of Walletmeaning getting a client who buys Caster Wheels (from a firm like Impex Door) to also buy Door Closers or Security Locks.

Referral Management: Leverage satisfied clients to gain introductions to new potential business partners.

Problem Solving & Coordination

Conflict Resolution: Act as a mediator when service failures occur, working with internal teams (Production, Logistics, or Accounts) to provide a win-win solution.

Feedback Loop: Collect and analyze client feedback to help the Product Development Manager improve the product line.

Contract Compliance: Ensure both the company and the client are adhering to the agreed-upon terms, pricing, and delivery schedules.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.Tech/B.E)

• Role

  Client Relationship Officer

• Industry Type

  Insurance / Claims

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery