Chat Support Executive Graduate Jobs in Thane

Position Title: Customer Support ExecutiveWork Location: Thane, Maharashtra, IndiaWork Schedule: Monday to Saturday, 9 AM 6 PMQualifications-Graduate in any healthcare domain (preferred)-Language proficiency: Good English communication and technically sound-Proven customer support experience or experience as a client service representative-Strong phone contact handling skills and active listening-Familiarity with CRM systems and practices-Excellent communication and interpersonal skills-Ability to multi-task, prioritize, and manage time effectivelyJob Summary/Description- We are looking for a dedicated and customer-focused Service Executive with relevant healthcare experience to join our support team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.Responsibilities/Duties-Respond promptly to customer queries via phone, email, or chat-Provide accurate, valid, and complete information using the right methods/tools-Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution-Maintain records of customer interactions, process customer accounts, and file documents-Coordinate with internal departments to resolve customer issues-Follow communication procedures, guidelines, and policies-Identify and assess customers needs to achieve satisfaction-Create weekly dashboard for customer complaints, issues, and resolutions

Customer Support Voice Email Chat Process Thane Location Social Media Process *( Voice / Email / Chat )Blended process (Voice/email/chat)Graduate + 1 year exp Excellent communication1 Rotational offDay shift ( 7am - 12 am ) any 9 hrs shift (For boys)Day Shift (7am - 9pm) Any 9 hrs of day (For girls )Salary - 17 k to 18k 21 ctc to 22 ctcContact Me HR Kavya Mam : 9987338450

Key Performance Indicators: Handle all queries in a polite, professional mannerProbe and troubleshoot customer queries, and provide a suitable and satisfactory solutionEducate customers on services and processesEscalate any issues to the Team LeaderAchieve agreed KPIs and ObjectivesAdhere strictly to shift schedulesAdhere to laid down internal policies, procedures and processesWork collaboratively with the teamQualificationsA Bachelors degree from any stream if a FresherMinimum HSC with a minimum of 1 year of relevant experiencePassionate about customer careGood typing skillFluent in written and spoken EnglishAble to work well under pressure and under minimum supervisionA fast learner who is able to work with set targetsMust be time flexible and able to work in a rotational shift system including Public holidays and weekends

Urgent opening for German Languages Chat & Email support at Thane (Mumbai) Location,Candidate should be good in German and English.Minimum 6 month experience requiredcandidate should ready to work for night shift (Rotational shift), this is one of the Europe based company and you will get any two week off

Opening for Customer Service/ Sales /Email chat process Location : Mumbai/Thane/Navi Mumbai/Western line - Mumbai Salary 10,000 upto 25,000Day shift / Nigh shift Work from office /Home (Depend on Situation)Interested Candidates Contact : HR Satej koli