Associate Center Manager

Cultfit

description

the operations function at cultfit is responsible for driving in-center sales, customer experience,

inventory management, customer troubleshooting and people management.

key responsibilities

1. sales:

- responsible for promoting and selling memberships to potential new clients - walk-ins/trials

-responsible for achieving target by driving conversion

-responsible for upselling

-should maintain record of every interaction with new user

-should enter all details of customers, walks ins on internal tools

2. operations:

-managing center experience and incremental enhancements

-timely opening and closing of the center

-inventory management: ensure inventory of essentials, supplies and equipment, responsible for

both stocking and re-ordering (first-aid, stationary, water, towels etc.)

-managing classes and workouts

-ensuring punctuality of trainers and classes

-handle issues with respect to attendance, equipment and space availability

-customer interactions and troubleshooting

-interact with walk-ins and prospective clients

-improving member attendance through meet and greet, familiarity building and creating a

welcoming atmosphere

-take feedback from members and partners about classes and document the same

-handle issues that may lead to consumer experience during or pre/post class

-center facility audits and inputs

-ensure that we do daily audits of the center and facility including all supplies and essentials

-after 12 months of consistent performance, consultant shall be eligible for a conversion to full

time employment.

desired background

-a bachelor’s degree

-0-2 years of work experience

-passion for fitness and healthy living

-people management skills

-good communication skills (proficiency in english)

-customer centrism

-positive attitude

-ability to resolve conflict

-eagerness to learn

how does your work impact the team’s success?

providing consistent great customer experience creates long-lasting relationships with our users &

members,

• Experience

  0 - 2 Years

• No. of Openings

  20

• Education

  Diploma, Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Center Manager

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office