Associate Center Manager

Cultfit

Description

The Operations function at Cultfit is responsible for driving in-center sales, customer experience,

inventory management, customer troubleshooting and people management.

Key responsibilities

1. Sales:

- Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials

-Responsible for achieving target by driving conversion

-Responsible for Upselling

-Should maintain record of every interaction with new user

-Should enter all details of customers, walks ins on internal tools

2. Operations:

-Managing center experience and incremental enhancements

-Timely Opening and Closing of the center

-Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for

both stocking and re-ordering (first-aid, stationary, water, towels etc.)

-Managing classes and workouts

-Ensuring punctuality of trainers and classes

-Handle issues with respect to attendance, equipment and space availability

-Customer interactions and troubleshooting

-Interact with walk-ins and prospective clients

-Improving member attendance through meet and greet, familiarity building and creating a

welcoming atmosphere

-Take feedback from members and partners about classes and document the same

-Handle issues that may lead to consumer experience during or pre/post class

-Center facility audits and inputs

-Ensure that we do daily audits of the center and facility including all supplies and essentials

-After 12 Months of consistent performance, Consultant shall be eligible for a conversion to Full

Time employment.

Desired Background

-A Bachelor’s degree

-0-2 years of work experience

-Passion for fitness and healthy living

-People management skills

-Good Communication skills (Proficiency in English)

-Customer centrism

-Positive attitude

-Ability to resolve conflict

-Eagerness to learn

How does your work impact the team’s success?

Providing consistent great customer experience creates long-lasting relationships with our users &

members,

• Experience

  0 - 2 Years

• No. of Openings

  20

• Education

  Diploma, Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Center Manager

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office