Cultfit

Indira Nagar, Bangalore

DescriptionThe Operations function at Cultfit is responsible for driving in-center sales, customer experience,inventory management, customer troubleshooting and people management.Key responsibilities 1. Sales:- Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials-Responsible for achieving target by driving conversion-Responsible for Upselling-Should maintain record of every interaction with new user-Should enter all details of customers, walks ins on internal tools2. Operations:-Managing center experience and incremental enhancements-Timely Opening and Closing of the center-Inventory management: Ensure inventory of essentials, supplies and equipment, responsible forboth stocking and re-ordering (first-aid, stationary, water, towels etc.)-Managing classes and workouts-Ensuring punctuality of trainers and classes-Handle issues with respect to attendance, equipment and space availability-Customer interactions and troubleshooting-Interact with walk-ins and prospective clients-Improving member attendance through meet and greet, familiarity building and creating awelcoming atmosphere-Take feedback from members and partners about classes and document the same-Handle issues that may lead to consumer experience during or pre/post class-Center facility audits and inputs-Ensure that we do daily audits of the center and facility including all supplies and essentials-After 12 Months of consistent performance, Consultant shall be eligible for a conversion to FullTime employment.Desired Background-A Bachelors degree-0-2 years of work experience-Passion for fitness and healthy living-People management skills-Good Communication skills (Proficiency in English)-Customer centrism-Positive attitude-Ability to resolve conflict-Eagerness to learnHow does your work impact the teams success?Providing consistent great customer experience creates long-lasting relationships with our users &members,

We are looking for someone with good communication skills and okay with sales and operations. As of now, this will be 70% sales and 30% operations.Key responsibilities:1. Promoting and selling memberships to potential new clients (walk-ins/trials)2. Working on achieving the target by driving conversions3. Working on upselling4. Maintaining a record of every interaction with new users5. Working on entering all the details of customers and walk-ins in internal tools6. Managing the center experience and incremental enhancements7. Handling the timely opening and closing of the center8. Working on inventory managementNote:1. Role name: Associate Center Manager2. CTC: 3 LPA fixed + incentives3. Number of working days: 64. Week off: 1 (rotational)5. Shift timings: split shift (5:30 am to 10 am, break, 5 pm to 10 pm)