roles & responsibilities:
• provide product and service information to customers;
• complete call logs and reports;
• other duties as assigned;
• identify and escalate issues to supervisors;
• research the required information using available resources;
• document all information according to standard operating procedures;
• escalating customer feedback as required;
• business development activities such as lead generation through email, calling, meeting etc.;
• making customer profiles and assist sales team in qualifying prospects, making proposals, coordinating with direct sales team;
• analyze potential markets;
• resolving customer queries and ensuring strong customer satisfaction;
• a strong commitment to customer service.
desirable:
• excellent communication/written skills
• presentation skills, prospecting skills, and negotiation skills.
• good comprehension & interpretation skills to understand customer issues/complaints and respond in accordance.
• should be very organized, goal-oriented, a quick learner, and able to multitask.
• good interpersonal & presentation skills.
• good convincing power.
• influencing and negotiation skills.
• ability to handle pressure and meet deadlines
• computer skills: experience with ms office suites and outlook.
• qualification: bba/bbs - business management / business administration, marketing/pgdm