Detailing Devils India Pvt. Ltd

Noida, Uttar Pradesh

Who we are:Detailing Devils is a globally recognized auto detailing company working on the Lumilor technology in India. Lumilor is the world's first and only patented electroluminescent paint. The product allows manufacturers to design with light in ways previously impossible. It produces a single-color light that is visible at long distances and shines through many types of atmospheric conditions such as fog, snow, and smoke.In India, Detailing Devils is the sole patent provider of Lumilor Light Emitting Coatings (LECs) under the name Lumilor India.Roles & Responsibilities:Deliver exceptional customer service, address inquiries, and resolve issues.Maintain strong relationships with customers, addressing their needs and preferences, and striving to exceed their expectations.Handle customer complaints or concerns in a professional and timely manner, aiming for customer satisfaction and retention.Stay updated on industry trends, competitor activities, and customer preferences to identify new opportunities for business development.Gather feedback from franchisees on company support, products, and services.Collaborate with internal teams to implement improvements based on franchisee feedback.Collaborate with the marketing team to develop and execute sales strategies, promotions, and campaigns to attract new customers and drive businessgrowth.

Roles & Responsibilities: Provide product and service information to customers; Complete call logs and reports; Other duties as assigned; Identify and escalate issues to supervisors; Research the required information using available resources; Document all information according to standard operating procedures; Escalating customer feedback as required; Business Development Activities such as lead generation through Email, calling, meeting etc.; Making customer profiles and assist sales team in qualifying prospects, making proposals, coordinating with direct sales team; Analyze potential markets; Resolving customer queries and ensuring strong customer satisfaction; A strong commitment to customer service.Desirable: Excellent communication/written skills Presentation skills, prospecting skills, and negotiation skills. Good comprehension & interpretation skills to understand customer issues/complaints and respond in accordance. Should be very organized, goal-oriented, a quick learner, and able to multitask. Good interpersonal & presentation skills. Good convincing power. Influencing and Negotiation Skills. Ability to handle pressure and meet deadlines Computer Skills: Experience with MS Office suites and Outlook. Qualification: BBA/BBS - Business Management / Business Administration, M.B.A Marketing/PGDM