Aruvwi Techno

Coimbatore, Tamil Nadu

JOB FUNCTIONDirect/Manage/Supervise technical team to support multiple datacenters and office networksServing as the primary contact for offshore operational supportOwn management of operational efficiencyRecruits, mentors, and builds an effective organization in support of the network operationFacilitate onboarding of new network deliveries to operationsKnowledgeable and lead cross functional teams through projects with competing prioritiesServe as escalation point for proactively research and troubleshootImplement and maintain quality control measuresAccountable for Epsilon network operationsAccountable for resolving all project level, cross-functional and escalationsManage client expectations for data communications connectivity and related services to Epsilon products and applications, throughout project(s) lifecycleHigh organizational skillsAbility to handle multi-tasks, prioritize and meet deadlinesAbility to work efficiently and productively with minimal direction or guidanceCapable of exercising extreme discretion and independent judgmentAbility to communicate, both verbally and written, with a high level of confidencePerform basic support concepts such as ticketing systems, root cause analysis and task prioritizationMaintains operational excellence in the ITIL service delivery processes and framework