IBI

Haldwani, Nainital

- **Handling customer queries**: Respond to customer inquiries via phone, email, or chat to provide information about products or services, resolve complaints, and address any issues they may have with professionalism and empathy.- **Data entry and documentation**: Accurately update customer information, transactions, and interactions in the company database or CRM system to maintain complete records and ensure data integrity.- **Providing customer support**: Assist customers with troubleshooting, technical support, and product/service-related assistance to ensure a positive customer experience and satisfaction.- **Maintaining call logs**: Keep detailed records of customer interactions, including the purpose of the call, actions taken, and resolutions provided, to track inquiries and monitor performance.**Skills and Expectations**:- Strong communication skills to effectively interact with customers and colleagues.- Basic computer skills to navigate software applications, input data, and access information quickly.- Customer care mentality with a focus on delivering high-quality service and resolving issues promptly.- Ability to work well in a team environment and collaborate effectively with coworkers to achieve shared goals.- A positive attitude, patience, and willingness to learn and adapt to different situations.