Telephonic For BPO Customer Support Executive Jobs (Freshers)

- Handle incoming and outgoing customer calls: The BPO Customer Support Executive will be responsible for answering incoming customer calls, as well as making outgoing calls to assist customers with their queries or concerns.

- Provide timely and accurate information to customers: It is crucial for the BPO Customer Support Executive to provide customers with accurate and up-to-date information to ensure customer satisfaction and resolve any issues promptly.

- Maintain customer records: The candidate must maintain detailed and accurate records of customer interactions, including complaints, comments, and feedback, to track trends and improve customer service processes.

- Resolve customer complaints: The BPO Customer Support Executive should have the ability to handle irate customers professionally and resolve complaints in a calm and empathetic manner to ensure customer loyalty.

- Follow communication scripts: The candidate should follow pre-established communication scripts when interacting with customers to ensure consistency and professionalism in customer interactions.

Key Skills and Expectations:

1. Excellent communication skills: The BPO Customer Support Executive should have strong verbal and written communication skills to effectively interact with customers.

2. Problem-solving skills: The candidate must have the ability to quickly assess customer needs and resolve issues efficiently.

3. Customer-oriented approach: It is essential for the candidate to have a customer-centric mindset and be dedicated to providing exceptional customer service.

4. Ability to work independently: The candidate should be able to work effectively from home and manage their time efficiently to meet job requirements.

5. 12th pass with basic computer knowledge: The candidate must have completed 12th grade and possess basic computer skills to navigate customer management systems and databases.

• Experience

  0 - 1 Years

• No. of Openings

  152

• Education

  12th Pass

• Role

  BPO Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home