Bodyshop Advisor

Solitaire Honda

Responsibilities:

greet, serve customers with a smile. always be groomed and in uniform.

conduct joint inspection with the customer of their vehicle

take proper inventory of vehicle with proper remarks and ticks in the inventory sheets

take signature of the customer on the inventory sheet / job card once the inspection is complete

ensure all details related to customer contact number, email ID, Residence address, vehicle number etc. are mentioned in the Job card

give customers the right advice & recommendation based on the vehicles service history

furnish reasonable initial estimate of service with the customer

assist with customers insurance assessment, claim process & other processing requirement, paper work, etc

provide a well calculated time of delivery & cost of repairs considering all operational factors

coordinate with JC for service after the insurance companys go ahead & customers prior approval on estimate

inform customer about the additional jobs, cost involved and proceed after prior approval / supplementary insurance assessment

ensure that demanded jobs by customer are completed on time & within estimated cost, with best body repair &paint finish quality

exceed customers expectations and resolves queries

achieve the set targets in terms of parts selling, labour billing, VAS, tyres, batteries, ATW, RSA

attend reqd number of customers/cars per day as per the dealership norms

achieve the set qualities targets in terms of complaint incidence, PSF score, Zero repeat repair etc

follow up & be responsible for the recovery of all outstanding payment from insurance company/customer

ensure body shop to service conversion for all vehicles which are due for service

ensure customers VOC is translated into accurate required jobs

follow up with parts manager for ordered parts receipts & keep the customer updated on status

assist the customer with quick billing and delivery

solicit customers feedback, for improvement and act upon them

Maintain necessary report

Experience : 1 - 6 Years

No. of Openings : 5

Education : Vocational Course, Diploma

Role : Bodyshop Advisor

Industry Type : Automobile / Auto Ancillaries

Gender : Male

Job Country : India