Manage all Banquets/Events
Maintain exceptional levels of customer service
Evaluate guest satisfaction levels with a focus on continuous improvement
Propose ideas to build the range and quality of Conference and Banqueting operations
Optimise sales and contain costs, identifying any areas for action
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels meet business demands
Ensure training is carried out on an ongoing basis
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Banquet team
Comply with hotel security, fire regulations and all health and safety legislation