Opening For Back Office Executive (Female Candidates Required)

Job description:

€¢ Analyse manpower utility and suggest how manpower can be maximised so that pest control operation is kept fully occupied

€¢ Ensure that any equipment that is not working is immediately need to inform Admin to repair

€¢ Offer suggestions on how Operations efficiency can be improved and costs reduced

€¢ Manage multiple teams of PCOs and Operations Staff

€¢ Train and oversee work done by any junior Operations Coordinators / Executives

€¢ Allocate work and responsibility for individual Operations Coordinators / Executives depending on Clients (., MC, GP, Soil) and Regions

€¢ Dealing and attending with any complaints that clients have appropriately and follow up on any necessary action

€¢ Train both field staff and office staff on Pest Control Knowledge regularly via classes and workshops

€¢ Checking the draft report prepare by Ops coordinator/Executive that need to be given to clients (., Rodent Reports, Housekeeping reports, Structural defects Reports)

€¢ Arrange the regular auditing of all major clients. Coordinate with QA for preparation reports and send to clients

€¢ Conducting installation of new large/important clients (., factories, large buildings, special cases etc.)

€¢ Auditing technician team€™s skills, service procedure Coordinate with QA

€¢ Deal with any complaints that clients have appropriately and follow up on any necessary action

€¢ Maintain client data (., changes in frequencies, pests, address, contact details etc€¦)

€¢ Keep track of PCO€™s behaviour (., number of complaints received etc€¦)

€¢ Reply to any client questions promptly (., 24 hours)

€¢ Ensure that resources (manpower, vehicles, equipment etc. are deployed in the most optimal manner)

€¢ Manage major clients appropriately

€¢ Attend to any complaints or site inspections or site overseeing with PCOs (where appropriate)

€¢ Attend monthly clients meeting

€¢ Clients€™ orientation to Major clients

€¢ Monitor daily operations activities, scheduling & manpower

€¢ Travelling around the pla

• Experience

  2 - 3 Years

• No. of Openings

  2

• Education

  Graduate (B.A, B.C.A, B.Com, B.Sc)

• Role

  Back Office Executive

• Industry Type

  Housekeeping / Facilities Management Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  2nd Floor, KVO-08, No-28/2, near Sun Jupiter School, JP Nagar 6th Phase, Yelachenahalli, Kumaraswamy