we’re seeking a dynamic and strategic area manager to join our vibrant, entrepreneurial coffee brand
and oversee multiple locations. in this role, you’ll drive operational excellence across the region, mentor
and develop café managers, and ensure a consistently exceptional customer experience. if you’re a
results-driven leader who thrives in a fast-paced, multi-unit environment and is excited to drive regional
growth, we’d love to connect with you!
job overview:
the area manager is responsible for overseeing the operations, performance, and profitability of multiple
coffee shop locations within a designated area. this role involves managing store managers, ensuring high
standards of customer service, driving sales growth, and maintaining operational excellence. the area
manager will also be responsible for staff training, maintaining quality control, and ensuring compliance
with company policies and standards.
key responsibilities:
1. operations management:
o oversee daily operations across multiple coffee shop locations to ensure smooth
functioning and high service standards.
o conduct regular store visits to assess performance, identify areas of improvement, and
ensure consistency.
o ensure all stores adhere to health and safety regulations, food safety guidelines, and
company policies.
o monitor the operational efficiency of each store, addressing any issues related to staffing,
equipment, or customer service.
2. team leadership & development:
o manage and support store managers to ensure effective leadership at the store level.
o assist in hiring, training, and development of store managers and staff to meet the
company’s standards.
o provide coaching and mentoring to store managers, setting clear expectations for
performance and growth.
o conduct regular performance evaluations and identify areas for development or
improvement.
3. sales & profitability:
o drive sales growth across all coffee shop locations by implementing strategic plans and
promotional activities.
o monitor sales performance and identify trends, ensuring that each store meets its sales
targets and profit margins.
o work with store managers to optimize store layouts, product offerings, and pricing
strategies.
o control costs related to labor, inventory, and operations to maximize profitability.
4. customer service excellence:
o ensure all locations provide exceptional customer service, consistent product quality, and
a welcoming atmosphere.
o address customer complaints or concerns that cannot be resolved at the store level.
o monitor customer feedback and implement changes to improve the customer experience.
5. inventory & supply chain management:
o ensure that each store is adequately stocked with coffee beans, ingredients, and supplies
without overstocking.
o manage vendor relationships and work with store managers to place orders, control stock
levels, and reduce waste.
o track inventory levels and resolve any supply chain issues promptly.
6. financial & reporting responsibilities:
o review and analyze financial reports, including sales, labor, and expense reports, to
identify areas for improvement.
o prepare and present performance reports to senior management, outlining key metrics
and action plans.
o manage budgets and ensure financial compliance for all locations within the assigned
area.
7. marketing & community engagement:
o oversee and support the implementation of local store marketing efforts to drive foot
traffic and brand awareness.
o work with the marketing team to ensure that each location is aligned with the company’s
branding and promotional efforts.
o build relationships within the community and foster partnerships that enhance the
brand’s visibility and reputation.
8. compliance & quality control:
o ensure that all stores comply with company policies, procedures, and quality standards.
o conduct regular audits of store operations, including cleanliness, product consistency, and
adherence to safety guidelines.
o ensure stores are properly licensed and operating within legal and regulatory guidelines.
key qualifications:
• proven experience as an area manager, district manager, or similar multi-store leadership role in
the food and beverage or retail industry.
• strong leadership skills with the ability to manage and inspire a team.
• excellent problem-solving, organizational, and decision-making abilities.
• ability to analyze financial data, manage budgets, and drive sales performance.
• strong understanding of operational procedures, inventory management, and customer service
best practices.
• ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
preferred skills:
• experience in the coffee shop industry is a strong plus.
• proficiency in pos systems, financial reporting tools, and inventory management software.
• strong communication skills, both written and verbal.
• ability to foster strong relationships with internal and external stakeholders.
work schedule:
• full-time role, requiring flexibility in schedule, including weekends, holidays, and travel between
store locations.
3 - 5 Years
1 Openings
Not Disclosed
Online interview
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