Key responsibilities:
1. Handle incoming and outgoing calls related to accounts receivable: As an AR Caller, you will be responsible for contacting customers regarding outstanding payments, resolving billing issues, and following up on payment arrangements.
2. Maintain accurate records of all communication: It is crucial to document every interaction with customers regarding their accounts to ensure transparency and accountability in the recovery process.
3. Negotiate payment plans with delinquent customers: You will need to work with customers to establish feasible payment schedules based on their financial situations while also adhering to company policies.
4. Collaborate with internal teams to resolve billing discrepancies: Communication with other departments is necessary to address any discrepancies in invoices or billing statements and ensure prompt resolution.
Required skills and expectations:
1. Excellent communication skills: Clear and effective verbal communication is essential for conveying payment information and negotiating with customers.
2. Strong problem-solving abilities: Being able to identify and address issues related to accounts receivable in a timely manner is crucial for successful collection efforts.
3. Attention to detail: Accuracy in documenting customer interactions and billing information is vital to maintaining correct and up-to-date records.
4. Ability to work independently and as part of a team: While AR Callers may work independently on some tasks, collaboration with colleagues is necessary for resolving complex billing issues.