Application Support Engineer

Jifyhire

Application support engineer

Responsibilities

Business and system requirements fully understood

Implementations related to incidents, changes and/or service requests

Management of incidents, problems, minor changes and/or service requests

SLA adherence and management

Root cause analysis

Understand (and grow understanding) of business and systems

Troubleshooting and debugging of technical solutions

Operational coordination from a technical support perspective

Knowledge sharing with team members (in the form of advice and documentation)

To drive enhancement of operational procedures.

Requirements:

Oracle PL/SQL coding experience

or C# coding experience, which would be advantageous

Technical skills within reporting tools such as SSRS

Professional and customer service orientation

Work within a team to achieve common goals

Working Knowledge of IT Hardware and Software

Understanding of Structured Query Language (SQL)

Working experience of Retail Merchandise Systems and knowledge of other programming scripting

languages is an advantage.

Experience : 3 - 6 Years

No. of Openings : 4

Education : Higher Secondary

Role : Application Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India