Air Ticketing Executive Jobs For Freshers - Kannur

📌 Job Summary

The Air Ticketing Executive is responsible for handling airline reservations, ticket issuance, fare calculation, cancellations, and customer service. The role involves using Global Distribution Systems (GDS) to provide accurate bookings, resolve travel queries, and ensure customer satisfaction while following airline and regulatory policies.

🎟️ Key Responsibilities

✈️ Ticketing & Reservations

Create, modify, and manage PNRs

Issue, reissue, revalidate, and cancel airline tickets

Calculate fares, taxes, and surcharges accurately

Handle refunds and rescheduling requests

Check flight availability, fare classes, and seat inventory

💻 System & GDS Operations

Use GDS systems such as Amadeus / Galileo / Sabre

Update booking details and passenger information

Follow airline reservation rules and ticketing procedures

Maintain accuracy in all system entries

📄 Travel Documentation & Policies

Verify passports, visas, and travel requirements

Explain airline policies, baggage rules, and fare conditions

Handle special service requests (SSR)

🗣️ Customer Service & Sales

Respond to customer inquiries via phone, email, or in person

Provide professional travel advice and solutions

Handle complaints and resolve booking issues efficiently

Upsell ancillary services (meals, seats, baggage, insurance)

📊 Reporting & Coordination

Maintain booking records and transaction reports

Coordinate with airlines and internal departments

Meet daily productivity and sales targets

🛠️ Required Skills & Competencies

Strong knowledge of air ticketing & fare rules

Hands-on experience with GDS systems

Excellent communication and customer service skills

High attention to detail and accuracy

Ability to work under pressure and manage multiple bookings

🎓 Education & Qualifications

12th Pass / Graduate

Certification in Air Ticketing / Travel & Tourism (preferred)

GDS certification (Amadeus / Galileo / Sabre) preferred

Freshers with strong aptitude may apply

💪 Work Requirements

Willingness to work rotational shifts, weekends, holidays

Ability to meet deadlines and performance targets

Professional appearance and conduct

• Experience

  0 - 6 Years

• No. of Openings

  147

• Education

  12th Pass

• Role

  Airport Ticketing Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kannur