We are looking for an enthusiastic Airport Ticketing Executive to manage passenger ticketing and assist customers at the Kolkata airport. This entry-level position is ideal for recent school graduates looking to start their careers in the airline industry.
Key Responsibilities:
- **Customer Service:** Greet and assist passengers with ticketing inquiries, ensuring a pleasant travel experience. Engage with customers in a friendly manner, addressing their needs effectively.
- **Ticket Booking:** Process ticket bookings, changes, and cancellations both online and offline. Accurately input information into the system to minimize errors and improve efficiency.
- **Payment Processing:** Handle payment transactions and provide receipts to customers. Ensure all financial transactions are processed smoothly and securely.
- **Information Management:** Provide accurate flight information and updates to passengers. Keep customers informed of any changes to their schedules or additional requirements.
- **Collaboration:** Work closely with airline representatives and other airport staff to coordinate ticketing operations efficiently. Foster a strong team environment to achieve common goals.
Required Skills and Expectations:
Candidates should possess excellent communication skills, a friendly attitude, and the ability to work in a fast-paced environment. Attention to detail is crucial for processing ticket information accurately. A basic understanding of computer systems is necessary, along with a willingness to learn about airline policies and procedures. Strong interpersonal skills will help in building relationships with colleagues and customers alike. Being a quick learner with a positive mindset will aid in excelling in this role.