As an Airport Ticketing Executive, you will play a crucial role in managing passenger ticketing services at the airport.
**Key Responsibilities:**
- **Customer Assistance:** Help passengers with ticket bookings, cancellations, and modifications, ensuring they have all necessary information about their flights.
- **Ticket Sales:** Process ticket sales accurately through the system, including issuing boarding passes and managing payments while maintaining high transaction accuracy.
- **Flight Information:** Provide passengers with current flight schedules, delays, and other essential travel information, helping them stay informed and reducing travel-related stress.
- **Problem Resolution:** Address passenger inquiries and resolve issues related to ticketing and travel, demonstrating empathy and effective communication to ensure customer satisfaction.
- **Record Maintenance:** Maintain accurate records of tickets sold and customer interactions, ensuring all data is up-to-date for both tracking and reporting purposes.
**Required Skills and Expectations:**
Candidates should have excellent communication skills to interact with passengers and colleagues effectively. A basic understanding of computer systems and ticketing software is preferred. Attention to detail is essential, as accuracy in ticket sales and processing is critical. You should be adaptable and able to handle stressful situations calmly. A polite and professional demeanor will enhance customer service experiences. Being able to work in a fast-paced environment is key, as the airport setting often requires quick thinking and responsiveness.
Experience
0 - 1 Years
No. of Openings
56
Education
10th Pass
Role
Airport Ticketing Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab
Face Interview Location
kolkata