Key Responsibilities:
1. Ticketing and Reservation: Handling ticket booking, cancellations, and rescheduling for passengers.
2. Customer Service: Providing assistance to passengers with queries, complaints, and requests in a polite and professional manner.
3. Check-In Assistance: Assisting passengers with check-in procedures, baggage drop-off, and boarding pass issuance.
4. Coordination: Communicating effectively with airlines, ground staff, and other airport personnel to ensure smooth operations.
5. Cash Handling: Processing payments for tickets, excess baggage, upgrades, and other services accurately.
Required Skills and Expectations:
1. Good Communication Skills: Ability to interact with passengers and colleagues in a clear and friendly manner.
2. Attention to Detail: Ensuring accuracy in ticketing, payment processing, and passenger information.
3. Basic Computer Knowledge: Proficiency in using ticketing software and handling online bookings.
4. Customer Focus: Prioritizing passenger satisfaction and resolving issues promptly.
5. Ability to Work Under Pressure: Managing multiple tasks efficiently during peak travel times.
6. Team Player: Collaborating with colleagues to deliver excellent service and maintain a positive work environment.