As an Airport Ticketing Agent, you will play a vital role in helping passengers with their travel needs. This entry-level position is ideal for individuals who enjoy customer service and have a keen interest in the airline industry.
Key Responsibilities:
- Ticket Booking: Assist passengers in booking their flights, either through online platforms or over the phone, ensuring they select the best options for their travel plans.
- Customer Support: Provide excellent customer service by answering questions related to flights, baggage policies, and prices. Address concerns promptly and professionally.
- Data Entry: Accurately input and maintain passenger details and ticket information in the computer system to prevent errors and ensure a smooth check-in process.
- Problem Resolution: Handle any issues that may arise during the ticketing process, such as cancellations or changes, and find appropriate solutions for the passengers.
- Payment Processing: Facilitate ticket payments and ensure all transactions are processed securely and stored according to company policy.
Required Skills and Expectations:
- Strong communication skills to interact effectively with customers and colleagues.
- Basic computer proficiency, including knowledge of ticketing software or willingness to learn quickly.
- Detail-oriented with the ability to handle multiple tasks efficiently.
- Good problem-solving skills to assist customers in difficult situations.
- A positive attitude and willingness to learn, making you a valuable member of the team.
This role offers a unique opportunity for growth in the travel industry while working from the comfort of your home.
Experience
0 - 1 Years
No. of Openings
50
Education
12th Pass
Role
Airport Ticketing Agent
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
20 - 28 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home
Benefits include
Flexible Working Hours, PF, Travel Allowance (TA), Health Insurance, ESI, 5 Working Days
Face Interview Location
Plot No 161, Ultadanga Main Rd, CIT Scheme VII M , Ultadanga, Kolkata, West Bengal 700054