-️ Designation: Airport Ground Staff Officer
Job Objective
The Airport Ground Staff Officer is responsible for managing passenger-facing services and supporting ground operations to ensure efficient airport functioning. The role demands professionalism, coordination, and a strong focus on passenger satisfaction and safety.
Mandatory Eligibility
Airport / Aviation / Ground Staff Diploma - MANDATORY
Minimum 10+2 qualification from a recognized board
Clear verbal communication in English & Hindi
Basic knowledge of computer systems
Key Accountabilities
Supervise passenger check-in, boarding, and arrival activities
Validate travel documents in line with aviation regulations
Respond to passenger inquiries and service-related issues
Coordinate with baggage handling, security, and operations teams
Assist passengers requiring priority or special assistance
Maintain compliance with airport SOPs and service standards
Required Competencies
Strong interpersonal and service skills
Ability to remain calm during peak operational hours
Professional grooming and workplace discipline
Flexibility for shift-based duties
Duty Location & Schedule
Airport premises (Domestic & International terminals)
Rotational shifts including weekends and holidays