We are looking for dedicated Airport Ground Staff to support our operations at Kolkata airport. This entry-level position is suitable for individuals with a passion for customer service and a keen interest in aviation.
Key Responsibilities:
1. **Customer Assistance**: Greet passengers and provide information on flights, services, and airport facilities, ensuring a welcoming atmosphere.
2. **Check-In Support**: Assist passengers with check-in procedures, baggage handling, and issuing boarding passes to ensure a smooth experience at the airport.
3. **Boarding Coordination**: Monitor boarding processes, ensuring passengers board flights in an orderly manner and providing assistance to those in need, such as elderly or disabled passengers.
4. **Baggage Services**: Help manage baggage claims and coordinate with ground handling teams to address any lost or damaged baggage issues promptly.
5. **Safety and Compliance**: Follow safety protocols and airport regulations to maintain a safe environment for both passengers and staff.
Required Skills and Expectations:
Candidates must have completed at least the 10th grade. Strong communication skills are essential for interaction with passengers and team members. A friendly and approachable demeanor is important, as is the ability to work in a fast-paced environment. Attention to detail and problem-solving skills will aid in managing various tasks efficiently. Candidates should be flexible with their work hours and ready to assist during peak travel times. Previous experience in customer service is a plus but not mandatory.