Airport Ground Staff (Freshers) Kolkata

0 - 1 Years
40 Openings
2.8 - 7.5 Lac/Yr
Posted today
Face-to-Face interview
Kolkata

Key Skills

Aircraft Maintenance Ground Staff Activities Airline Operations Ground Handling Airport Operation Air Traffic Control Aviation Passenger Handling Hospitality Airport Cargo Aviation Security Ground Management Cabin Crew Activities Interpersonal Skills Cargo Handling Airport Ground Handling Ground Operation

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Job Description

As an Airport Ground Staff member, you will play a crucial role in ensuring smooth operations at the airport. The position is suitable for freshers or those with limited experience, and the work is conducted in a full-time office setting in Kolkata.

**Key Responsibilities:**

- **Passenger Assistance:** Help passengers with check-in processes, guiding them through documentation and security procedures.

- **Baggage Handling:** Ensure the safe loading and unloading of luggage, maintaining accurate records to track all baggage.

- **Customer Service:** Provide excellent customer service by answering questions, resolving issues, and ensuring passenger satisfaction.

- **Safety and Security Checks:** Conduct safety inspections of luggage and ensure compliance with airport security regulations.

- **Coordination with Staff:** Collaborate with airline staff and other ground personnel to ensure efficient flight operations and timely departures.

- **Information Dissemination:** Keep passengers informed about flight updates, delays, and gate changes through effective communication.

**Required Skills and Expectations:**

Candidates should have at least completed their 10th grade education. Good communication skills are essential for interacting with passengers and addressing their needs. A team-oriented attitude is necessary, as you will be working closely with others to ensure operations run smoothly. Basic problem-solving abilities will be helpful in handling unexpected situations. Punctuality and reliability are critical, as airport operations demand strict adherence to schedules. A positive demeanor and a willingness to learn will contribute to your success in this role.