Join our team in Kolkata as Airport Ground Staff, where you will ensure smooth operations and provide excellent service to passengers. This full-time role is suitable for candidates with little to no experience.
Key Responsibilities:
- **Passenger Assistance**: Help passengers with check-in, boarding, and luggage inquiries to ensure a pleasant travel experience.
- **Luggage Handling**: Safely manage and transport luggage, ensuring it is loaded and unloaded from aircraft efficiently and securely.
- **Customer Service**: Address passenger queries and concerns, providing information about flights, gates, and terminal facilities.
- **Safety Protocols**: Follow all safety and security procedures to maintain a safe environment for passengers and staff.
- **Collaboration**: Work closely with airline teams and other ground staff to coordinate smooth operations and maintain timeliness.
Required Skills and Expectations:
Candidates should have completed at least their 10th grade and possess strong communication skills, both verbal and written. A friendly attitude and ability to work under pressure are essential, as you will interact with diverse passengers. Basic computer skills are beneficial for managing booking and check-in systems. Reliability and punctuality are crucial traits, as you will often work in shifts at an airport environment. Overall, enthusiasm for customer service and a team-oriented mindset will contribute to your success in this role.