- Assist passengers during check-in and boarding procedures: Airport ground staff are responsible for helping passengers with the check-in process, ensuring they have all necessary documents, and providing guidance during boarding.
- Handle baggage and cargo: Ground staff are in charge of handling baggage and cargo, ensuring it is loaded and unloaded from the aircraft safely and efficiently.
- Communicate with air traffic control and other airport personnel: Ground staff must effectively communicate with air traffic control and other airport personnel to ensure the smooth operation of flights.
- Ensure airport facilities are clean and well-maintained: Airport ground staff are also responsible for maintaining cleanliness and orderliness in the airport facilities to provide a pleasant experience for passengers.
Required Skills and Expectations:
- Strong communication skills: The ability to communicate effectively with passengers, air traffic control, and other airport personnel is essential for airport ground staff.
- Attention to detail: Ground staff must pay close attention to details to ensure the safety and efficiency of baggage handling and passenger procedures.
- Physical fitness: The job may require lifting heavy baggage and working in various weather conditions, so physical fitness is important.
- Customer service orientation: Airport ground staff should have a customer service orientation to provide excellent service to passengers.
- Ability to work in a team: Ground staff must work collaboratively with other airport personnel to ensure smooth operations.